Return Policy

Aereamart is a marketplace that connects you with nearby stores. Every order is placed with one store, and the order is an agreement between you and that store, as set out in our Terms of Use. This return policy explains what the Aereamart app supports today for cancelling an order, returning an item, and getting a refund.

You can cancel before the order is placed. In the Place Order window, choose Cancel to close it. Nothing is ordered until you choose Confirm & Place Order.

Placing an order does not take a payment. Payment is a separate step: open the order in GRN and choose Approve & Pay. If you cancel at the PayHere payment page instead, no money is taken, the app shows "Payment canceled. GRN was not approved.", and the order stays Pending and unpaid. There is no time limit on this. An unpaid order simply stays in your Orders list with the status Pending until you pay for it.

Once payment succeeds, the order is marked Delivered. The app does not offer cancellation of an order that has already been paid for, and it does not support returns after delivery. There is no Request Return option in the app today.

If your order has been paid and something is wrong with it, contact the store you ordered from. Store phone numbers are listed on the Sellers page in the app. You can also email us at hello@aereamart.com with your Order #.

Open Orders in the marketplace and find your order by Order #. The Status column shows whether the order is still Pending or already Delivered.

To pay for a Pending order, open GRN and choose Approve & Pay next to that order. To report a problem, use Report an issue in the app: pick Bug report, Feedback, Feature request or Question, describe what happened, and submit the report. It goes straight to the Aereamart team.

You can also use Support chat to message the Aereamart team, or email hello@aereamart.com. Include your Order # so the order is easy to find.

Payments for orders are made through PayHere and go to the store you ordered from. The app records the payment against your order.

The app does not issue refunds today. There is no refund button and no automatic refund after a payment.

If you think a refund is due for your order, email hello@aereamart.com with your Order # and a short description of the problem. We will review the order and reply to you.

If you need help with an order, a cancellation, a return, or a refund, contact us at hello@aereamart.com. From inside the app you can use Report an issue or Support chat.